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This page creates return requests or return authorizations. The user's security level determines whether the use can request a return or authorize a return. Return requests are initiated by clicking the Request Return menu option. Return authorizations are initiated by clicking the Process Return menu option.
Note: The user's security level can prevent the Request Return or Process Return menu options from displaying.
A return request is a list of item quantities you wish to return to the seller. As you add item quantities using the Quick Add fields, the item quantities display in the middle of the page. The list of item quantities can be preserved between user login sessions by clicking the 'Update Request' hyperlink. The row of an item quantity can be deleted from the list by checking the row's delete checkbox, then clicking the 'Update Request' hyperlink. Clicking the Process Request hyperlink generates a single return request for all item quantities you have listed.
Note: Return authorizations are processed in a similar manner as return requests.
Quick Add
Our Item |
The seller's name for an item. Source: Engineering Workbench. |
Our Revision |
The revision level of an item. An item is uniquely identified by its number and revision number. |
Quantity |
The quantity to be returned. |
Paging Area
Our Item |
The seller's name for an item. Source: Engineering Workbench. |
Our Revision |
The revision level of an item. An item is uniquely identified by its number and revision number. |
Description |
A description associated with a material item. |
Your Item |
The customer’s name for an item in your product catalog. Source: Item/Customer Cross Reference Maintenance in Company Tables. |
Your Revision |
The customer's revision level for an item. An item is uniquely identified by its name and revision number. |
Order Qty |
The quantity to be returned. |
Sell UM |
Sales transactions display quantities using the selling unit of measure. Set in Engineering Workbench and Service Item Policies in Engineering. Source: Units of Measure in System Tables. |
Delete |
If checked, deletes this item quantity from the return request list. |
Hyperlinks
Displays the Product Search page. |
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Add Item |
Adds item quantities to the request. |
Update Request |
Saves changes to the return request list and re-displays this same page. |
Cancel Request |
Cancels the return request list. |
This page maintains additional information about the return request before confirming the creation of the return request. |
