FSO Header - Trouble

New FSO or New Quote
or existing FSO number

Trouble

This page categorizes and maintains comments about the trouble with the machine, as reported by the customer.

Trouble comments describe the trouble with the machine, as reported by the customer.
Diagnostics comments describe the probable cause of the malfunction, as diagnosed by the field service engineer.
Service Action comments describe the correct actions taken by the field service engineer.

Header

Trouble Code

A code representing the original trouble with a machine, as expressed by the customer. For reporting purposes only. Source: Trouble Code in Field Service Orders.

Paging Area

Comment

A comment associated with the assigned code.

Hyperlink

Update

Updates the field service order.