FSO Header - Diagnostics

New FSO or New Quote
or existing FSO number

Diagnostics

This page records the probable cause of the malfunction of a machine, as diagnosed by the field service engineer.

Trouble comments describe the trouble with the machine, as reported by the customer.
Diagnostics comments describe the probable cause of the malfunction, as diagnosed by the field service engineer.
Service Action comments describe the correct actions taken by the field service engineer.

Header

Diagnostics Code

A code representing the probable cause of a machine malfunction. For reporting purposes only. Source: Diagnostic Code in Field Service Orders.

Paging Area

Comment

A comment associated with the assigned code.

Hyperlink

Update

Updates the field service order.